Refunds & returns
If you wish to return any 'Dry' non-perishable products, please notify us within 24 hours of receiving your delivery. Returns must be made at your own cost within 14 days of receiving your delivery. Returns must be received in their original condition. This is subject to the product purchased and must be preapproved by our team due to food safety reasons.
Damaged goods
If on delivery your item is damaged, you need to inform us within 24 hours of delivery. This can be done by emailing us at info@engrain.com. We may require photographic evidence of damages. Please make sure all items are checked before signing for them. Items that have been damaged in transit will be replaced at the next available opportunity.
If you are entitled to a refund according to our policy, we will refund your money in the same way you initially paid for it.
